Your Dementia Care rights

If you are living with dementia, you deserve to have access to high quality care that maintains your dignity and helps you enjoy life to the full. But unfortunately this is not everyone’s experience, as we have seen from the recent Royal Commission into Aged Care Quality and Safety.

What is in the Charter of Aged Care rights?

At Dementia Caring, we are passionate about delivering high quality Dementia care that meets our client’s needs and respects their choices. To do this, we uphold the Charter of Aged Care Rights. This charter came into effect alongside the Aged Care Quality Standards in July, 2019. It replaces previous charters of care recipients’ rights and responsibilities, and provides the same rights to all consumers – no matter what type of care you receive.

The rights are listed for you below.

I have the right to:

  • safe and high-quality care and services;
  • be treated with dignity and respect;
  • have my identity, culture and diversity valued and supported;
  • live without abuse and neglect;
  • be informed about my care and services in a way I understand;
  • access all information about myself, including information about my rights, care and services;
  • have control over and make choices about my care, and personal and social life, including where the choices involve personal risk;
  • have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;
  • my independence;
  • be listened to and understood;
  • have a person of my choice, including an aged care advocate, support me or speak on my behalf;
  • complain free from reprisal, and to have my complaints dealt with fairly and promptly;
  • personal privacy and to have my personal information protected;
  • exercise my rights without it adversely affecting the way I am treated.

For more information on Dementia Caring’s mission and personalised approach to care, visit our About Us page.

What is the Aged Care Quality Standards?

The Aged Care Quality Standards was enacted in July, 2019, in order to distinctly outline your rights as a recipient of aged care. These standards apply to all government-funded aged care services, including those that provide Dementia-specific care. The Aged Care Quality and Safety Commission assesses each provider’s performance against these standards to make sure that everyone is receiving high quality care.

All government-funded aged care providers – including Dementia Caring – are required to give evidence of compliance to the Aged Care Quality Standards.

Our team is passionate about upholding the standards. We truly believe that great care isn’t just about doing the bare minimum, but taking a person-centred approach that puts each of our customers first.

The standards are:

  • Consumer dignity and choice: I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.
  • Ongoing assessment and planning with consumers: I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well-being.
  • Personal care and clinical care: I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.
  • Services and supports for daily living: I get the services and supports for daily living that are important for my health and wellbeing and that enable me to do the things I want to do.
  • Organisation’s service environment: I feel I belong and I am safe and comfortable in the organisation’s service environment.
  • Feedback and complaints: I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.
  • Human resources: I get quality care and services when I need them from people who are knowledgeable, capable and caring.
  • Organisational governance: I am confident the organisation is well run. I am a partner in improving the delivery of care and services.

Would you like to learn more about the standards? Please visit the Aged Care Quality Standards page on the Aged Care Quality and Safety Commission’s website.

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